SPQCP measures, targets, performance and improvement measures are reinforced through;

• Weekly Scorecard communication
• All meetings agendas are structured around SPQCP
• All communication centres on the theme of SPQCP
• All performance reports are structured around plan vs. actual achievement of SPQCP

Communication and Engagement Structures

Who? Senior Leadership

• Town Hall
• Staff Forum
• Supervisor
• Newsletter

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Union Management Engagement Structure

Who?
Union and Management Leadership
How?

• Partnership Forums
• Feedback Meetings

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Operational Meetings

Who?
Line Management (Foremen, Supervisors and Senior Management)- Town Hall

How?
Line Management (Foremen, Supervisors and Senior Management)- Town Hall

• Daily pre shift meetings
• Weekly look ahead
• Monthly performance meetings